We at Platinum Taps offer a no quibble returns policy. For your peace of mind, all of our items come with a 10 year manufacturers guarantee and we will provide a full refund for items returned to us within 7 days of placing your order. Our new range of items carry a full 25 year guarantee.
Please read the following terms before your purchase:
In unlikely event that a manufacturing fault does occur our distributor will try to replace the part within 3 working days. We will cover postage cost for sending replacement parts to any UK address, but will not be held responsible for any 3rd party costs including plumbers installation or compensation in any way for damage to the item or other goods/surroundings fixtures or fittings. All returns are sent back to the manufacturer for testing and if the item is deemed not to be faulty when tested then only the product value will be refunded. Any tactical measures/fixes taken to repair the item yourself will invalidate your guarantee and Platinum Taps & Bathrooms will not cover any costs caused as a result of such repairs or provide a refund.
In order to deal with your faults or returns quickly please follow these 3 simple steps:
Please ensure you have your order number & model number of the item before you contact us and provide us your full name and address on your covering email
Provide as much information about the fault and include any supporting pictures as this will help us resolve the issue quickly. Once we have received your completed returns form we will advise on how to package the item and where to send the item. (Please do not send the item back to our office). Refunds are processed within 48 hours.