Large items such as Baths, Shower enclosures and furniture will be sent within 5-7 days. A telephone number must be provided in order for our courier to contact you to arrange a date and estimated time of delivery. Failure to provide a telephone will result in a delay in deliery. All items are sent via our standard delivery, which is 5-7 workings days. If you require an urgent delivery please contact us so we can advise on an additional cost.
All items are sent via a network of couriers who will require a signature upon delivery. If the courier is unable to deliver your item they will on most occasions leave a card, which will provide instructions on how to arrange a new delivery or to collect the item from your nearest depot. On some occasion the item maybe left with a neighbour. If your your item has not arrived within 7 days of ordering please email [email protected] with your name, invoice number and email. We will track the delivery on your behalf and inform you of the status.
Please note that although we process all orders within 48 hours, we like any other business are dependant on couriers to deliver on time. On some occasions there can be a small delay that is out of our control. However rest assured our couriers currently enjoy a 99% delivery success rate. If they lose your item we will despatch another one straight away! That is our promise!
On some occasions delivery can be delayed due to exceptional circumstances that are beyond our control. If this occurs we will inform you either by email or telephone of the delay. We therefore recommend that you do not book fitters until you have received and checked your purchases as Platinum Taps will not be liable for installation costs due to unexpected delays that are beyond our control.
Platinum Taps & Bathrooms strongly advises you not to book your plumber or contractor in any preparatory work until full receipt of your goods. If any item is out of stock, our sales advisor will email or telephone you to advise you of the expected delivery date.
Goods sold within the U.K are insured up to £500 against damage in transit. Platinum Taps & Bathrooms cannot consider any claim for shortages or damages 48 hours after delivery. Please ensure that all goods are checked by yourself and that any problems are reported to our customer care team at [email protected] within 48 hours of delivery. If we are not notified of damage within 48 hours of delivery we are unable to claim from either the manufacturer or the carrier. You agree to indemnify us in full for any losses we suffer as a result of your failure to notify us within 48 hours of delivery.