Returns an item
We at Platinum Taps offer a no quibble 14 day returns policy. For your peace of mind, all of our items come with a 10 year manufacturers guarantee and we will provide a full refund for items returned to us within 14 days of placing your order.
Please read the following terms before your purchase:
In unlikely event that a manufacturing fault does occur our distributor will try to replace the part within 7 working days. We will cover postage cost for sending replacement parts to any UK address, but will not be held responsible for any 3rd party costs including plumbers installation or compensation in any way for damage to the item or other goods/surroundings fixtures or fittings. All returns are sent back to the manufacturer for testing and if the item is deemed not to be faulty when tested then only the product value will be refunded. Any tactical measures/fixes taken to repair the item yourself will invalidate your guarantee and Platinum Taps & Bathrooms will not cover any costs caused as a result of such repairs or provide a refund.
In order to deal with your faults or returns quickly please follow these 3 simple steps:
For all faults or returns please email [email protected] with a completed returns form: DOWNLOAD RETURNS FORM Please note that all returns are dealt with via this process. Our telephone orders team will be unable to process any returns and will direct you this process.
Please ensure you have your order number & model number of the item before you contact us and provide us your full name and address and telephone number on your covering email
Provide as much information about the fault and include any supporting pictures as this will help us resolve the issue quickly. Once we have received your completed returns form we will advise on how to package the item and where to send the item. (Please do not send the item back to our office). Refunds are processed within 7 days of reciept of item.
As with any other company who ships items by courier, we do occasionally experience breakages or damages which has occurred during transit. Currently breakages happen to under 1% of our shipped items.
We continuously update and improve our packaging to avoid breakages, but we are unfortunately not able to avoid some things being damaged during transport.
What to do if your item has broken:
It is very important that you check your goods upon arrival. If any of your items are damaged, please make a note of this with the delivery company. Please take a clear photograph of the outer packaging and of the actual damage to the item received and email this to us with a description of the damage.
We will then arrange for a replacement item to be sent to you as soon as possible and we will contact you using the details provided to confirm what has been arranged and when to expect your replacement.
Please be assured that we will always replace goods that have been damaged during transport if reported to us within 7 days and the goods have been signed for as damaged.